Find quick answers to common queries regarding ordering, delivery, and payment policies.
QHow fast is delivery on Sainik Mart?
We offer 10-Minute Express Delivery for active micro-zones in our serviceable areas, and convenient scheduled slots throughout the day (6:00 AM to 11:30 PM).
QWhat are the delivery charges?
Delivery is completely FREE for all orders of ₹199 and above. For orders below ₹199, a nominal delivery fee of ₹25 applies. A standard ₹4 handling fee applies to orders to cover safe and hygienic packaging.
QWhat payment methods are supported?
We support instant online payments via UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking with all major Indian banks, and Cash/UPI on Delivery (COD).
QHow do refunds work if an item is missing or damaged?
If an item is damaged or missing, simply report it via My Orders or email dk672158@gmail.com within 2 hours for fresh perishables or 24 hours for packaged goods. Refunds to UPI or original payment methods are settled within 1–7 business days.
QAre the prices inclusive of all taxes?
Yes, all product prices displayed on the website and app are inclusive of GST and all statutory taxes.
QCan I cancel my order after placing it?
Yes, you can cancel your order before it is packed or dispatched from the nearest dark store directly through the app or by contacting customer helpline at +91 96225 12588.
Still have a question?
Our customer support team is available 7 days a week.