Last updated: August 2026
At Sainik Mart, we strive to deliver 100% fresh and genuine products right to your doorstep. If you are not satisfied with any item in your order, our hassle-free return and refund policy ensures your complete peace of mind.
Cancel before order packing or dispatch directly from the app.
Inspect fresh groceries at delivery. Reject unsatisfactory items.
Credited directly to original payment source (UPI/Cards/Netbanking).
1Order Cancellation Policy
Because we pride ourselves on ultra-fast 10-minute delivery, orders are immediately assigned to our dark store pickers.
- Pre-Dispatch Cancellation: You can cancel your order from the “My Orders” tab or by calling support within 1–2 minutes of placing the order before the items are packed/dispatched. A 100% full refund will be initiated instantly.
- Post-Dispatch Cancellation: Once the delivery rider is en route, cancellations may incur a nominal delivery handling charge.
2Category-Wise Return & Replacement Eligibility
🥦 Fresh Fruits, Vegetables, Dairy & Bakery (Perishables)
Must be reported at the time of delivery or within 2 hours of receipt if items are damaged, spoiled, or missing. A photo may be requested for verification.
🥫 Packaged FMCG, Snacks, Beverages & Staples
Returnable within 24 hours of delivery if the packaging is damaged, seal is broken, or the product is expired.
⚡ Electronics & Smart Accessories
Eligible for replacement within 48 hours in case of manufacturer defect, physical transit damage, or dead-on-arrival (DOA) condition. Original box and accessories must be retained.
3Refund Timelines & Mode of Payment
Once a cancellation is confirmed or a returned item is verified by our support team, refunds are processed immediately on our end:
| Payment Method | Refund Destination | Settlement Timeline |
|---|---|---|
| UPI (GPay / PhonePe / Paytm) | Original Bank Account / VPA | 1 to 2 Working Days |
| Credit / Debit Cards | Card Issuing Bank | 5 to 7 Working Days |
| Net Banking | Original Source Bank | 3 to 5 Working Days |
| Cash on Delivery (COD) | Direct Bank Transfer (NEFT/UPI) or Wallet Credit | Instant to 24 Hours |
* Bank processing holidays and weekends may cause slight variations in banking credit turnaround times.
4How to Request a Return or Refund
To initiate a refund request, you can:
- Go to My Orders > Select the specific order > Click Need Help / Report Issue.
- Email our customer grievance team at dk672158@gmail.com with your Order ID and photo of the issue.
- Call our customer support helpline at +91 96225 12588 (7 AM to 11 PM).