Last updated: August 2026
At Sainik Mart (operated by Ex- Para Canteen), we value your trust and are strictly committed to protecting your personal data and privacy. This policy describes how we collect, handle, store, and protect your information when you use our website, mobile apps, and delivery services.
1Information We Collect
We may collect the following personal and transactional details when you interact with our platform:
- Contact Information: Name, phone number, email address, and delivery addresses.
- Order Details: Items purchased, order history, transaction timestamps, and delivery preferences.
- Device & Location Data: IP address, device identifier, browser type, and GPS location (used strictly to verify serviceable delivery zones and calculate accurate delivery estimates).
- Customer Support Interactions: Feedback, ratings, support tickets, and communication logs.
2How We Use Your Information
Your information is used strictly to fulfill your orders and enhance your shopping experience, specifically to:
3Payment Information & PCI-DSS Security
All online payments on Sainik Mart are processed through certified, PCI-DSS Level 1 compliant payment partners (including Razorpay). We never store your credit/debit card numbers, CVV codes, or UPI MPINs on our servers. All transaction data is encrypted using 256-bit SSL encryption.
4Third-Party Disclosures
We do not sell, rent, or trade your personal information to third parties. We share limited necessary data only with trusted operational partners strictly for order execution (e.g., delivery riders and authorized SMS/payment gateways).
5Cookies & Tracking
We use necessary session cookies to maintain your login status, preserve items in your shopping cart, and optimize page load speeds. You can configure your browser to reject cookies, though some features of the cart may not function properly.
6Data Deletion & Your Rights
Under the Digital Personal Data Protection Act (DPDP), 2023 and applicable privacy regulations, you have the right to access, correct, and request deletion of your personal data at any time.
Account & Data Deletion
You may request permanent deletion of your account and all associated personal data (name, phone, addresses, order history, etc.) by visiting our dedicated account deletion page. Requests are processed within 30 days.
Data Retention: Certain financial records (GST invoices, transaction audit logs) are retained for up to 7 years as required by the Income Tax Act, 1961 and GST regulations. Such retained data is used solely for statutory compliance and is never used for marketing.
7Grievance Officer & Contact
In accordance with Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, if you have any questions or grievances regarding our privacy practices, you may contact our designated Grievance Officer:
Grievance Officer: Customer Redressal Team
Entity: Ex- Para Canteen
Email: dk672158@gmail.com
Address: Sector 2, HSR Layout, Bengaluru, Karnataka - 560102, India